![]() ![]() Note: Need FTP help from a GoDaddy Guide On our Contact Us page, click Chat Now for guidance 24/7. If you have problems establishing an FTP connection to your hosting account using FileZilla, check out the information below to help you resolve your FTP problem. Tick the Send FTP keep-alive commands checkbox. Troubleshooting FileZilla FTP Connections.From the menu on the left, select Connection > FTP.You might be able to counter it temporarily: This is a misconfiguration, and ideally should be handled by opening a support ticket with the owner of the server. If the connection times out on large file transfers, a server somewhere between your local computer and the remote server might be incorrectly configured, identifying the command channel of the connection as ‘idle’, and closing it. Increase the number in the Timeout in seconds field.From the menu on the left, select Connection.In the main menu, click on Edit > Settings….Somewhere between your local machine and the host server is a slow or unreliable connection. ![]() There are a few different reasons that a connection timeout can occur: Slow or unreliable connection ![]()
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